Refund policy

Refunds & Exchanges 

Unfortunately, due to the nature of small, handmade business, refunds and exchanges are not accepted.

Thank you for understanding.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at w.rios@lightandkey.com.